Privacy Policy

1. Data we collect

We collect only what we need to serve you:

• Contact details you give us — name, email, phone — when you request a quote, contact us, create an account or buy a product.
• Order details — products purchased, license plans, order IDs and payment method (never full card numbers; payments are processed by our payment providers).
• License activation data — when a plugin activates, our license server records the license key, site URL and plugin version, to enforce activation limits and deliver updates.
• Usage data — standard analytics such as pages visited, device type and approximate region, plus your region/currency preference stored in your browser.
• Support communications — messages and attachments you send our support team.

2. How we use it

We use personal data to:

• Deliver purchases: issue license keys, provide downloads and updates, and send order emails.
• Provide services: scope, quote and deliver agency projects you engage us for.
• Support you: answer tickets and diagnose product issues.
• Improve our website and products through aggregated, de-identified analytics.
• Send marketing you've opted into — every email has a working unsubscribe link.

3. What we never do

We do not sell personal data. We do not share it with third parties except the processors needed to run our business (payment providers, email delivery, hosting), each bound by their own data-protection obligations. We never store full card numbers on our servers.

4. Cookies & local storage

We use essential cookies/local storage for the site to function — your cart, wishlist, region preference and login session. Analytics cookies are used only in aggregate to understand what content helps visitors. You can clear or block cookies in your browser; the site keeps working, though your cart won't persist.

5. Data retention

Order and license records are kept while your license is active and for the period tax law requires. Support tickets are kept for two years so we can reference history when helping you again. Quote enquiries that don't become projects are deleted after one year. You can request earlier deletion at any time (see your rights below).

6. Your rights

Wherever you live, we honour these rights:

• Access — ask for a copy of the personal data we hold about you.
• Correction — fix inaccurate or incomplete data.
• Deletion — ask us to delete your data, subject to legal retention duties.
• Portability — receive your data in a machine-readable format.
• Objection — opt out of marketing at any time, instantly.

7. Security

Data in transit is encrypted with TLS. Stored secrets (like license keys and API credentials) are encrypted at rest. Access to customer data is limited to team members who need it, and every access path is logged. If a breach ever affects your data, we will notify you promptly and transparently.

8. International transfers

We serve customers in the USA, UK, Canada, UAE, Australia and India. Where data crosses borders to our processors, we rely on their standard contractual protections and choose providers with strong compliance records.

9. Changes to this policy

When we update this policy we change the date at the top; for material changes we'll notify account holders by email. Continued use of the site after changes means acceptance of the updated policy.