Talk to a person, not a queue.

No. Plenty of clients brief us entirely by email and never take a call. If a conversation would genuinely help — a complex build, an unclear scope — we'll suggest one, but it's never a condition of getting a quote.

Yes, and it's itemised rather than a single number. There's no charge, no obligation and no follow-up sequence — if you go quiet we'll send one polite check-in and then leave you alone.

That's a normal starting point and a useful conversation. Describe the problem and we'll tell you which service fits — including telling you when the answer is a cheaper tier than you asked about, or nothing at all.

Yes, send yours over and we'll sign it, or we can provide a standard mutual one. For anything involving unreleased products or sensitive data we'd expect to do this before a detailed brief.

Often, yes. The six markets are where we hold local pricing, phone numbers and overlapping hours — but we deliver work worldwide. Timezone overlap is the practical constraint, so tell us where you are and we'll be honest about whether it works.

Less than you'd think. The outcome you're after, roughly where you are now, a budget range and any deadline. We'll ask follow-up questions if we need them rather than sending you a twenty-field form.

Yes — every enquiry is read and answered by someone on the team who could actually build the thing, not a chatbot or a call-centre script. If it's easier to talk it through, we'll jump on a call in your timezone.

We reply within one business day with either a fixed quote or a couple of clarifying questions — no automated drip sequence, no being passed between departments. You deal with the same point of contact from the first email through to delivery.

No. We use what you send only to reply to you and scope your project. We don't sell or share your details, and we won't sign you up to anything you didn't ask for.