Updates, backups, monitoring, security and a person who answers. These apply to any website — WordPress, Shopify, custom — including ones we didn't build.
Worth reading before comparing tiers — it's usually the difference between buying the right one and buying the cheap one twice.
Sites rarely fail dramatically. They rot: a plugin update breaks a form and nobody notices for three weeks, an SSL certificate lapses, a PHP version reaches end of life, images accumulate until the homepage takes six seconds. Maintenance is mostly about catching these before a customer does.
Applying updates directly to a live site is how sites break during business hours. From the Business tier we test every update on a staging copy first, so if something conflicts it breaks where nobody can see it. It's the single biggest difference between the tiers.
Most businesses have backups and have never restored one. We test restores quarterly, because a backup that fails when you need it is worse than no backup — you planned around it.
Honest starting points for typical scope. Your itemised quote is free and usually lands within one business day.
Peace of mind, minimum fuss.
For sites that make money.
Downtime is not an option.
Prices are honest starting points for typical scope — complex projects are quoted precisely, and the quote is always free.
Not upsells, and not reserved for the top tier — the baseline we think any agency should meet.
The same sequence every time, so you always know which stage you're in and what's coming next.
Full audit of the site, its stack and its risks. You get the findings even if you don't proceed.
Hardening, firewall rules and a clean baseline before ongoing work starts.
Off-site, automated, and restore-tested — because an untested backup is a assumption, not a plan.
Uptime, performance and security, with alerts routed to a human rather than an inbox nobody reads.
Updates on a schedule, tested on staging from the Business tier upward.
Your monthly development hours spent on whatever you need, not on us looking busy.
Direct answers, including the ones other agencies dodge.
Real humans, one business day.
Yes, most of our care clients came that way. We run an audit first so you know what you're inheriting — occasionally that turns up something significant, and we'd rather find it in week one than during an incident.
Free, itemised, in 24 hours.
Tell us the scope — or just describe the problem. You'll get a written quote with every line itemised and no obligation attached.
Tell us about your project — we reply within 1 business day.
